When you use the USDC Bridge, your transactions are recorded on the originating and receiving blockchains. Blockchain transactions are final once confirmed and cannot be canceled, reversed, or changed. Moreover, Circle does not custody your USDC at any part of the process. If USDC is sent incorrectly or becomes inaccessible due to user error, recovery is not possible.

Using the USDC Bridge and users’ relationship with Circle

When you use the USDC Bridge, you connect your own wallet and interact directly with blockchain networks. You do not need to create a Circle account, and Circle does not hold or control your funds at any point when you use the USDC Bridge. 

Because the USDC Bridge is a non-custodial tool:

• Circle does not hold, manage, or safeguard your digital assets. As such, Circle cannot access your wallet or private keys.
  
  

• Transactions are authorized and completed directly through your wallet. Circle cannot initiate or modify transactions on your behalf.
  
  

• You are responsible for reviewing and confirming each transaction before it is submitted. Circle cannot stop or reverse a transaction once submitted.
  
  

Circle provides the USDC Bridge interface and supporting infrastructure, while you maintain control over your wallet and how your assets are used.

 

Circle does not have the ability to recover lost USDC

Circle does not control the supporting blockchain networks, nor does Circle have the ability to reverse transactions completed through the USDC Bridge.

Circle 

• Does not guarantee recovery of lost or misdirected assets
  
  

• Is unable to assist if the transaction was successfully completed onchain
  
  

• Cannot access user wallets, private keys, or funds

 

Circle’s responsibilities for the USDC Bridge

Circle is responsible for:

• Operating and maintaining the USDC Bridge interface
  
  

• Providing information about supported blockchain networks and tokens
  
  

• Facilitating the technical process that enables USDC to move between supported blockchains
  
  

Circle is not responsible for:

• User errors, including incorrect addresses or networks
  
  

• Losses caused by third-party wallets, apps, or protocols
  
  

• Blockchain congestion, outages, or failures
  
  

• Reversing a bridging transaction once a USDC Bridge transaction is finalized
  
  

Loss of funds and user responsibility

Funds can be lost when using the USDC Bridge for a variety of user-error reasons, including but not limited to:

• Sending USDC to the wrong wallet address
  
  

• Selecting the wrong destination blockchain
  
  

• Using an unsupported wallet or blockchain
  
  

• Making an error made when interacting with third-party wallets or applications

 

By using the USDC Bridge, users agree they are responsible for:

• Verifying all transaction details before confirmation
  
  

• Using supported wallets and blockchains
  
  

• Understanding that blockchain transactions are final
  
  

• Accepting the risk of loss if USDC is sent incorrectly

 

When to contact Customer Care

If you believe your USDC was lost due to an issue other than user error, please contact Customer Care. Support assistance does not guarantee asset recovery.

When contacting Customer Care, please share:

• Transaction hash

• Wallet address, provider, and version

• Source and destination networks

• Date and time

• Amount of USDC transferred

• Web / mobile web

• Browser and OS version