My transfer is delayed


If your transaction is delayed, the bridge process has started, but your transfer is still being completed on the network. 

Your funds are not lost. Most delayed transactions will complete automatically.

What to do next

  1. Open your transaction link and check the status on a block explorer.

  2. Confirm whether the transaction shows confirmations progressing.

  3. If confirmations are increasing, wait and check again.

 

Why your transaction may be taking longer than expected

Times can vary based on network conditions. Common reasons include:

 

Reasons for delayed transactions

What it means

What to do

Network congestion

High traffic or gas spikes on the destination network can slow processing.

Wait a few minutes and check again.

Temporary service interruptions

Supporting services may have brief downtime, causing delays.

Try again later.

Blockchain node or provider issues

The destination network provider may be temporarily unavailable, delaying completion.

Refresh the page or retry later.

Fast Transfer capacity limits

If Fast Transfer is unavailable, the transfer will continue as a standard transfer. You won’t be charged a Fast Transfer fee.

No action needed—check back later for completion.

 

How to check your transaction status

 

When to contact Customer Care

If your transaction is delayed for longer than expected for your destination chain (see blockchain transfer-times), contact Customer Care.

 

When contacting Customer Care, please share: